Upscribe Blog

Why You Should Care About How Your Customer Engages With Your Brand

Why You Should Care About How Your Customer Engages With Your Brand

Customer brand experience, whether good or bad, can have long-term effects on subscription-first customers. 73% of consumers cite a positive experience as integral to brand loyalty. And companies that offer…

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This Time, It’s Personal: How to Customize Your Subscriber Experience to Each Customer

This Time, It’s Personal: How to Customize Your Subscriber Experience to Each Customer

Subscription personalization is essential for today’s ecommerce businesses and applies to two main areas. There’s the point of purchase where a potential customer chooses the subscription they want and enters…

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Knowing When (and how) to Hold ‘Em: Improving Customer Retention in Your Subscription Business

Knowing When (and how) to Hold ‘Em: Improving Customer Retention in Your Subscription Business

Some of the most common reasons for customer churn in subscription businesses include: Lack of flexibility and control Poor customer experiences Diminished value Price increases Given how essential customer retention…

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Where’d Everyone Go? How to Identify and Resolve Involuntary Churn From Your Subscribers

Where’d Everyone Go? How to Identify and Resolve Involuntary Churn From Your Subscribers

A successful subscription business relies on customer retention. Losing subscribers leads to lost revenue. That’s why the top brands discover ways to monitor and reduce their churn rates. Subscription companies…

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Memorable Moments: Tips for a Better Subscription Experience

Memorable Moments: Tips for a Better Subscription Experience

When was the last time you put a garnish on something you cooked at home? Most people only see that extra little flair when they go to a restaurant, but…

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6 Mistakes That Will Make Your E-Commerce Store Lose Subscribers (And How Not To Make Them)

6 Mistakes That Will Make Your E-Commerce Store Lose Subscribers (And How Not To Make Them)

Remember as a kid when you’d see something cool lying on the ground and put it in your pocket? “Finders keepers” was the rule, and the whole neighborhood kind of…

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