If you aren't familiar with the term, dunning is the process of attempting to collect payments that have failed, in addition to implementing proactive attempts to stop the payment from failing in the first place.
Upscribe has built a proprietary dunning engine that allows you to automatically retry failed payments seamlessly with terms (for example, running a failed credit card every day for a maximum of three days prior to alerting the customer) that you define. We allow you to set the email notifications to customers for situations like this to ensure you are able to retain your customers.
Additionally, you can set-up different retry configurations for different categories of failed payments. For example, failed payments may be due to a credit card being expired, having an incorrect zip code or having an invalid account. And some of these failed payment reasons may warrant a longer retry cadence than others. Upscribe makes it seamless for you to set-up these different cadences based on the failed payment reasoning with the goal of recapturing these failures and turning them into successful credit card transactions.
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