Reduce churn with timed payment retry (know as dunning)
If you aren't familiar with the term, dunning is the process of attempting to collect payments that have failed, in addition to implementing proactive attempts to stop the payment from failing in the first place.
Upscribe has built a proprietary dunning engine that allows you to automatically retry failed payments seamlessly with terms (for example, running a failed credit card every day for a maximum of three days prior to alerting the customer) that you define. We allow you to set the email notifications to customers for situations like this to ensure you are able to retain your customers.
Additionally, you can set-up different retry configurations for different categories of failed payments. For example, failed payments may be due to a credit card being expired, having an incorrect zip code or having an invalid account. And some of these failed payment reasons may warrant a longer retry cadence than others. Upscribe makes it seamless for you to set-up these different cadences based on the failed payment reasoning with the goal of recapturing these failures and turning them into successful credit card transactions.
Enable smart cancellation flows to deflect churn
Do you offer options to subscribers who click cancel? We give your subscribers the ability to skip shipment, gift a subscription, add discounts or swap products if they try to cancel.
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Increase loyalty with cohort actions
What do you do when subscribers tend to drop off after a few shipments? Leverage cohort actions to enable additional discounts or send a free gift on a future shipment.
Powerful at-a-glance dashboards
Understand the health of your subscription business at a glance and take actions to reduce churn and increase LTV by gaining a deeper understanding of your subscribers.
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